Supportthat thinks.
The AI agent that resolves tickets before they ever reach a human — grounded in your knowledge, fluent on every channel, with a human one tap away when it matters.
No credit card · Free tier · Live in minutes
Aether Agent
ticket #2208 · account access
Trusted across the KumoKodo portfolio
One platform · one AI foundation
Two products, indivisible.
Most tools bolt AI onto a helpdesk. Aether is the other way around — an autonomous agent with a helpdesk built into its core.
CONVERSATIONAL
An AI agent
A grounded chat agent that lives in your widget, inbox, email and SMS — answering in your voice, citing your docs, available the instant a customer asks.
OPERATIONAL
A full ticketing system
And underneath it, a complete helpdesk — queues, SLAs, routing, collaboration and analytics — so the work the agent hands off lands somewhere built for it.
Capabilities
Everything a great
support hire does.
Awake at 3am.
Not a chatbot with canned scripts — an agent that reads, reasons, resolves and knows when to ask for help.
Grounded answers
Retrieval-augmented responses drawn only from your knowledge base — with the source and a confidence score attached to every reply. No hallucinated policy.
Autonomous triage
Intent, priority and sentiment classified the moment a ticket lands, then routed to the right queue or agent — or resolved outright before anyone is paged.
Human handoff, in context
When judgment is needed, the agent escalates with the full thread, its reasoning and suggested replies — so your team picks up mid-stride, never cold.
SLAs & analytics
Priority-based response guarantees, live compliance monitoring, deflection and CSAT trends, agent leaderboards — the operational truth, measured.
How it works
Live by lunch.
Connect your knowledge
Upload docs, crawl your site, or import FAQs. Aether indexes everything and learns your product in minutes — no training, no prompts.
Drop in the widget
One snippet, or the React SDK. The agent goes live on your site, in-app, or over email and SMS — wherever your customers already are.
Watch tickets resolve
The agent answers, deflects and routes from day one. You watch the queue — and the deflection rate — from a single dashboard.
TICKETS DEFLECTED
AI RESPONSE TIME
PLATFORM UPTIME
Enterprise-ready
Built for the teams whose
customers don't wait.
Support, elevated
Let the agent take the first shift.
Stand up an AI support agent grounded in your own knowledge today. Free to start — live before your next standup.
14-day Pro trial · No credit card · Cancel anytime