Platform overview
Everything support needs. Nothing it doesn't.
An AI-native support platform — real-time collaboration, autonomous automation, and enterprise-grade security, on one foundation.
Core capabilities
Built to resolve, not deflect.
Six pillars that take a ticket from first message to closed — most without a human.
AI-Powered Support
- RAG-based knowledge retrieval
- Context-aware responses
- Auto ticket creation via function calling
- Escalation detection with confidence scoring
- Multi-turn conversation memory
- Customizable AI personality
Ticket Management
- Priority-based SLA tracking
- Multi-agent assignment
- Ticket merging & splitting
- Bulk operations
- Saved views & filters
- Internal notes & @mentions
Analytics & Insights
- AI conversation analytics
- CSAT surveys with trends
- Agent performance metrics
- Response time tracking
- Knowledge base effectiveness
- Custom dashboards
Real-time Collaboration
- WebSocket live updates
- Typing indicators
- Online agent presence
- Instant notifications
- Live ticket status sync
- Command palette (Ctrl+K)
Multi-Channel Support
- Embeddable chat widget
- Email notifications
- SMS alerts (Twilio)
- Slack & Discord integration
- Public ticket status pages
- API for custom integrations
Enterprise Security
- SSO/SAML authentication
- Audit logs
- Role-based access control
- IP allowlisting
- Data retention policies
- GDPR compliance tools
Agent productivity
The little things, handled.
Canned Responses
Templates with dynamic placeholders
AI Copilot
Suggested replies and tone adjustment
Keyboard Shortcuts
Power-user navigation and actions
Ticket Templates
Standardized issue categorization
Smart Search
Semantic + keyword hybrid search
File Attachments
Drag & drop with preview
Tags & Labels
Custom categorization
Workload Balancing
Automatic ticket distribution
Under the hood
A modern stack, end to end.
Frontend
- Next.js 14 · App Router
- TypeScript
- Tailwind CSS
- Framer Motion
Backend
- FastAPI
- Python 3.11+
- Pydantic
- WebSockets
AI & ML
- OpenAI GPT-4o-mini
- RAG pipeline
- pgvector embeddings
- Function calling
Data & Storage
- Neon PostgreSQL
- pgvector search
- JWT auth
- Cloud storage
Infrastructure
- Google Cloud Run
- Vercel edge
- Cloudflare CDN
- Docker
Integrations
- Stripe
- Resend
- Twilio
- Slack / Discord
Developer experience
Ship the widget in an afternoon.
SDKs
JavaScript / TypeScript
@kumokodo/aether-sdkReact component library
@kumokodo/aether-reactPython
aether-support
API surface
- RESTful API with OpenAPI spec
- Server-Sent Events (SSE) streaming
- WebSocket real-time updates
- Webhook event notifications
- Rate limiting & authentication
curl
curl https://api.aetherai.support/v1/messages \ -H "Authorization: Bearer $KEY" \ -d '{"text":"How do I reset my password?"}'
Hosting & reliability
Production-grade by default.
| Component | Provider | Region | SLA |
|---|---|---|---|
| Frontend | Vercel | Global edge | 99.99% |
| Backend API | Google Cloud Run | us-central1 | 99.95% |
| Database | Neon PostgreSQL | us-east-1 | 99.95% |
| Auth | JWT / Google OAuth | Global | 99.99% |
| Resend | Global | 99.9% | |
| SMS | Twilio | Global | 99.95% |
| Payments | Stripe | Global | 99.99% |
Support, elevated
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