Privacy Policy
Your privacy is fundamental to everything we build. This policy explains how we collect, use, and protect your information.
Last updated: December 17, 2025 • Effective: December 17, 2025
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1. Introduction
Aether AI, Inc. ("Aether AI," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the Aether AI Support platform, including our website, APIs, widgets, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Our Commitment: We believe privacy is a fundamental right. We design our systems with privacy in mind, minimize data collection, and never sell your personal information.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials (via Google OAuth or email/password). For business accounts, we may also collect company name, billing address, and payment information.
Usage Data
We automatically collect information about your use of the Service, including:
- •Log data (IP address, browser type, pages visited, timestamps)
- •Feature usage and interaction patterns
- •Performance metrics and error logs
Customer Support Data
As a support platform, we process data on your behalf, including:
- •Conversations between you and your end users via the chat widget
- •Support tickets and their contents
- •Knowledge base documents you upload
- •End user identifiers you choose to pass to our widget
AI Training Data
Important: We do NOT use your customer conversations or knowledge base content to train our general AI models. Your data is used exclusively to provide AI responses within your own account.
3. How We Use Your Information
Service Delivery
To provide, maintain, and improve our platform features
AI Responses
To generate contextual AI responses using your knowledge base
Support
To respond to your inquiries and provide customer support
Analytics
To understand usage patterns and improve user experience
Security
To detect, prevent, and address technical or security issues
Communications
To send service updates, security alerts, and promotional content (with consent)
Billing
To process payments and manage subscriptions
Legal Compliance
To comply with legal obligations and enforce our terms
4. Data Sharing & Disclosure
🔒 We never sell your personal information to third parties.
We may share information in the following limited circumstances:
Service Providers
We work with trusted third parties who help us operate our service, including cloud hosting (Google Cloud), payment processing (Stripe), email delivery (Resend), and analytics. These providers are bound by strict data protection agreements.
AI Providers
To generate AI responses, we send conversation context to our AI providers (OpenAI, Anthropic). We use API configurations that prevent your data from being used for model training. Data is transmitted securely and not stored by these providers beyond the request lifecycle.
Legal Requirements
We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement comprehensive security measures to protect your information:
Encryption in Transit
All data transmitted using TLS 1.3
Encryption at Rest
AES-256 encryption for stored data
Access Controls
Role-based access with MFA for team members
Infrastructure
SOC 2 compliant cloud infrastructure
Monitoring
24/7 security monitoring and alerting
Audits
Regular third-party security assessments
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security posture.
6. Data Retention
We retain different types of data for different periods:
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Conversation History | Based on plan tier (90 days - unlimited) |
| Support Tickets | Based on plan tier (1 year - unlimited) |
| Knowledge Base | Until deletion by user |
| Audit Logs | 2 years (Enterprise: customizable) |
| Billing Records | 7 years (legal requirement) |
You may request deletion of your data at any time by contacting us or through your account settings. Some data may be retained longer if required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your data ("right to be forgotten")
Portability
Receive your data in a portable format
Restriction
Request restriction of processing
Objection
Object to processing based on legitimate interests
Withdraw Consent
Withdraw consent where processing is consent-based
Complaint
Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at privacy@aetherai.support. We will respond within 30 days.
8. International Data Transfers
Our Service is operated from the United States. If you are located outside the US, please be aware that your information will be transferred to, stored, and processed in the US and other countries where our service providers operate.
We ensure appropriate safeguards are in place for international transfers, including:
- •Standard Contractual Clauses (SCCs) approved by the European Commission
- •Data Processing Agreements with all sub-processors
- •Compliance with applicable data protection laws
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
General Support
support@aetherai.supportAddress
Aether AI, Inc.
Operated by KumoKodo.ai
United States
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or in-product notification.
We encourage you to review this page periodically for the latest information on our privacy practices.