Getting Started Guide
Everything you need to add AI-powered support to your website in under 15 minutes.
Sign Up & Create an App
Estimated time: 2 min
Start by creating your Aether AI Support account and setting up your first app.
Steps:
- Visit aetherai.support/signup to create your account
- Verify your email address
- Complete the onboarding wizard or go to Settings → Apps
- Click Create App and give it a name (e.g., "My Website Support")
- Copy your App ID and API Key
Pro Tip
You can create multiple apps for different websites or products. Each app has its own knowledge base and settings.
Add the Widget to Your Website
Estimated time: 1 min
Add the support widget to your website with a single script tag. No build tools required!
Basic Installation
<!-- Add before </body> -->
<script
src="https://aether-support-api-1000644784414.us-central1.run.app/widget.js"
data-app-id="YOUR_APP_ID"
data-api-key="YOUR_API_KEY"
async
></script>With Customization
<script
src="https://aether-support-api-1000644784414.us-central1.run.app/widget.js"
data-app-id="YOUR_APP_ID"
data-api-key="YOUR_API_KEY"
data-primary-color="#8B5CF6"
data-position="bottom-right"
data-welcome-message="Hi! How can I help you today?"
async
></script>Widget Options
| data-primary-color | Main color (hex) |
| data-position | bottom-right, bottom-left, top-right, top-left |
| data-welcome-message | Initial greeting text |
| data-user-id | Identify logged-in users |
| data-user-email | Pre-fill user email for tickets |
| data-user-name | User's name for personalized greetings |
Build Your Knowledge Base
Estimated time: 5-10 min
The AI uses your knowledge base to answer customer questions. You can populate it automatically or manually.
🌐 Auto-Crawl Website
Let us automatically extract content from your documentation or help center.
- Go to Knowledge Base
- Click Crawl Website
- Enter your docs URL
- Set crawl depth and wait
✏️ Manual Entry
Add individual FAQ articles, product info, or policies.
- Go to Knowledge Base
- Click Add Document
- Enter title, content, and category
- Click Save
Best Practices
- Include your most frequently asked questions
- Add pricing, refund, and shipping policies
- Include product/feature documentation
- Keep content up-to-date for accurate responses
Test Your Setup
Estimated time: 2 min
Make sure everything is working correctly before going live.
Checklist:
- ☐Widget appears on your website
- ☐Click the widget to open the chat
- ☐Ask a question from your knowledge base
- ☐AI responds with relevant information
- ☐Submit a test ticket and check the dashboard
Troubleshooting
Widget doesn't appear
Check that the script tag is before </body> and your API key is correct.
AI gives wrong answers
Add more content to your knowledge base covering that topic.
Widget loads slowly
The script loads asynchronously and shouldn't block your page.
Next Steps
Estimated time: Optional
You're all set! Here are some advanced features to explore:
Customize Widget
Match your brand colors and style
Set Up Webhooks
Send tickets to Slack, Discord, etc.
Use the SDK
Programmatic ticket creation
View Analytics
Track resolution rates and trends
Auto-FAQ Generation
Let AI suggest FAQs from tickets
Enterprise Features
SSO, audit logs, and more
Need Help?
Check our FAQ, view the API Reference, or contact support@aetherai.support