Documentation guides

Learn how to get the most out of Aether AI Support.

Recommended•~15 minutes

Getting Started Guide

New to Aether? Follow our step-by-step guide to set up AI-powered support in minutes.

Quick Start

1Create an App

Go to Dashboard
Click Settings → Apps
Click Create App
Copy your API Key

2Install the Widget

Add the support widget to your website with a single script tag.

<!-- Add before </body> -->
<script
  src="https://aether-support-api-1000644784414.us-central1.run.app/widget.js"
  data-app-id="your_app_id"
  data-api-key="your_api_key"
  async
></script>

3Add Knowledge Base Content

Train the AI by crawling your website or adding documents.

Go to Knowledge Base in the dashboard
Click Crawl Website and enter your docs URL
Or manually add FAQ articles
The AI will use this content to answer questions

4Customize (Optional)

Configure colors, welcome messages, and AI behavior.

<script
  src="https://aether-support-api-1000644784414.us-central1.run.app/widget.js"
  data-app-id="your_app_id"
  data-api-key="your_api_key"
  data-primary-color="#8B5CF6"
  data-position="bottom-right"
  data-welcome-message="Hi! How can I help you today?"
  async
></script>

More Guides

🎨

Widget Customization

→

Colors, positioning, themes, and custom CSS

📚

Knowledge Base Setup

→

Crawling, FAQs, and training the AI

🎫

Ticket Management

→

SLAs, priorities, and team workflows

💬

Canned Responses & Macros

→

Create reusable templates with placeholders for faster replies

⭐

CSAT Surveys

→

Collect customer satisfaction ratings and track trends

📱

SMS Notifications

→

Get notified on your phone for urgent tickets

⚡

Real-time Updates

→

WebSocket integration for live ticket updates

🤖

AI Analytics

→

Deep insights into conversation patterns and sentiment

⌨️

Keyboard Shortcuts

→

Power-user productivity with command palette and shortcuts

🔗

Webhooks & Integrations

→

Slack, Discord, and custom webhooks

💻

SDK Integration

→

JavaScript and Python SDK deep-dive

🏢

Enterprise Features

→

SSO, audit logs, and compliance

⚡

Proactive Support Triggers

→

Automate outreach with event-based triggers

API Overview

All API endpoints are available at https://api.aetherai.support

Endpoint	Description
POST /api/support/tickets	Create a support ticket
GET /api/support/tickets	List tickets for an app
POST /api/widget/chat	Chat with AI (streaming)
GET /api/kb/search	Search knowledge base
POST /api/copilot/suggest-replies	AI reply suggestions
POST /api/features/csat/surveys	Create CSAT survey
GET /api/features/canned-responses	List canned responses
POST /api/features/sms/send	Send SMS notification
WS /ws/realtime	Real-time WebSocket updates

See the full API Reference for all endpoints.